Enterprise FAQ

Login and SSO

I can't log in with SSO

Problem: Error message when trying to log in via SSO.

Solution:

1. Make sure you're logging in through the Derp login page, not your SSO provider's portal.
2. Select Continue with SSO and enter your work email or domain.
3. If you have an existing Derp account, log in with your original credentials and link your Derp account to SSO first.
4. Complete the linking process.
5. Log out and log back in with Continue with SSO.

I logged in with another method before and can't use SSO now

Problem: You created a Derp account with email/Google/GitHub, but your organization now requires SSO.

Solution:

1. Go to the Derp login page.
2. Log in with your original method.
3. Navigate to the SSO linking page.
4. Complete the linking process.
5. Log out and log back in with Continue with SSO.

Derp won't open from my SSO provider

Problem: Clicking Derp in Okta/Microsoft Entra ID portal shows an error.

Solution: This is a known limitation. Derp cannot be launched directly from SSO provider portals. Instead:

1. Go to the Derp login page.
2. Click Continue with SSO.
3. Complete authentication.

Team and access

Team invite links not working

Common causes:

• Invite link expired or was revoked.
• User's email domain doesn't match configured restrictions.

Solution:

1. Generate a new invite link.
2. Verify domain restrictions match the user's email.

Users can't see new admin settings

Problem: You changed a setting in the Admin Panel, but users don't see the change.

Solution:

1. Verify the setting is not set to "Respect User Setting."
2. Ask users to restart Derp to force a settings refresh.
3. Confirm users are members of the correct team.
4. Check that users have logged in with SSO (not a personal account).

Additional help

For more troubleshooting, see:

• Troubleshooting login documentation
• Contact your team admin for organization-specific issues.
• Reach out to Derp support via your team's dedicated Slack/Teams channel.
• Join Derp's Slack community to connect with other Derp users and engineers.